Making A Claim

For Policy claims please call the Insurer directly on 0345 122 3019

If you are aware of an incident that might give rise to a claim or you need to make a claim, you must do the following as soon as possible:

Buildings and/or Contents – Please call the claims helpline on 0345 122 3019 to report the incident.
Tell the police as soon as reasonably possible if something is lost or if you suspect theft or malicious damage.
Take all practical steps to get back any property which has been lost.
If we have asked you to fill in a claim form, send this back to us, with everything we have asked for, within 30 days of us sending it to you.
Immediately send us any written claim which is made against you, and give us full details of any verbal claims made against you.
Take reasonable action to protect the property from loss or damage.

You must not:

Throw away, get rid of or destroy items that are damaged until we say so;
admit or deny responsibility for any incident; or
negotiate or settle any claims made against you by anyone else, unless we agree in writing that you can.